Actions Panel
Understanding and defining the customer experience journey and the user experience journey in digital services
By Digital Services CoalitionFollow
When and where
Date and time
Wednesday, August 23 · 12 – 1pm PDT
Location
Online
Refund Policy
Contact the organizer to request a refund.Eventbrite's fee is nonrefundable.
About this event
- 1 hour
- Mobile eTicket
In the third installment of the DSC Webinar Defining Digital series, join us to discuss the Customer Experience (CX) and the User Experience (UX) and how these very different terms are used.
Moderators & Co-Hosts:
Tabby Farrar: MediaBarn
Chris Hodowanec: Softrams
Panelists:
Dana Chisnell (Invited): Acting Executive Director, CX at DHS
Mandy Dols: Lead UX Researcher at Softrams
Lashanda Hodge (Invited): Managing Director, CX and Contact Center, COE at GSA
David South: UX Strategy Lead at Mediabarn
Skip Shelly: Associate Teaching Professor & Director of Carnegi Melon University HCII
The follow-on workshop to this event is September 13th from 2-4pm ET. This will be a hybrid in-person and virtual experience.
To RSVP to the workshop- CLICK THIS LINK
Participants attending just the webinar or just the workshop will earn a certificate for 1 Continuous Learning Point (CLP) or Continuing Education Unit (CEU). Participants in this webinar, the follow-on workshop, and review the end training materials that result from the workshop – participants can earn 5 total CLPs/CEUs.
This event is free to DSC members & government with a valid email. Public or General admission fee is $25 to cover event administration.
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