DSC Webinar: Defining Digital- User Experience vs. Customer Experience

DSC Webinar: Defining Digital- User Experience  vs. Customer Experience

Actions Panel

Understanding and defining the customer experience journey and the user experience journey in digital services

By Digital Services CoalitionFollow

When and where

Date and time

Wednesday, August 23 · 12 – 1pm PDT

Location

Online

Refund Policy

Contact the organizer to request a refund.Eventbrite's fee is nonrefundable.

About this event

  • 1 hour
  • Mobile eTicket

In the third installment of the DSC Webinar Defining Digital series, join us to discuss the Customer Experience (CX) and the User Experience (UX) and how these very different terms are used.

Moderators & Co-Hosts:

Tabby Farrar: MediaBarn

Chris Hodowanec: Softrams

Panelists:

Dana Chisnell (Invited): Acting Executive Director, CX at DHS

Mandy Dols: Lead UX Researcher at Softrams

Lashanda Hodge (Invited): Managing Director, CX and Contact Center, COE at GSA

David South: UX Strategy Lead at Mediabarn

Skip Shelly: Associate Teaching Professor & Director of Carnegi Melon University HCII

The follow-on workshop to this event is September 13th from 2-4pm ET. This will be a hybrid in-person and virtual experience.

To RSVP to the workshop- CLICK THIS LINK

Participants attending just the webinar or just the workshop will earn a certificate for 1 Continuous Learning Point (CLP) or Continuing Education Unit (CEU). Participants in this webinar, the follow-on workshop, and review the end training materials that result from the workshop – participants can earn 5 total CLPs/CEUs.

This event is free to DSC members & government with a valid email. Public or General admission fee is $25 to cover event administration.

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https://www.eventbrite.com/e/dsc-webinar-defining-digital-user-experience-vs-customer-experience-tickets-687994759847

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