Desktop Support Technician – TEKsystems c/o Allegis Group – Augusta, GA

Top Skills’ Details
At least 1 year hands on/desktop troubleshooting experience with:
– Windows 10
– End user devices (printers, barcode scanners, workstations, etc)
– O365
– ServiceNow
Candidate should be able to handle at least 10 tickets per day
Position Description
The End User Device Technician is a highly-visible member of the IT team who is knowledgeable of hardware and software support to end users of computers, printers, mobile devices and related peripherals at AU Health. Assists with life cycle technology refresh and net new technology provisioning and deployments of end user device technology in healthcare environment. Responsible for tagging technology equipment with asset tags, recording assets, imaging, updating, deploying and surplus of all AU Health end user technology. Daily work schedule and location may vary depending on the needs.
Position Requirements
Vocational or technical training or degree: Information Technology and 1 years or more of experience in End User Device Support. Additional years of relevant work experience and/or other specialized training can be used in lieu of minimum education requirement. Skills required: Communication to technical and nontechnical audiences (written and verbal); Technical knowledge software, hardware, network applications, desktop applications, Apple and Microsoft products; Time Management – adheres to deadlines; Customer Service; Ability to analyze, plan and resolve issues.
Example Tickets:
Workstation/endpoint device troubleshooting
Printers
Barcode scanner cradle tickets – sometimes there are people simply not charging their cradles correctly and the scanner has a dead battery
Additional Skills & Qualifications
Customer facing role – need strong communication skills as they interact with all levels of the organization.
Customer service is a must
Previous healthcare experience.
Exposure to Lansweeper is a plus, as it’s the migration tool they’ll be using to migrate laptops.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.