Insight Global
Charlotte, NC (Remote)


An employer is seeking a Genesys Developer to join an existing team for a large financial client. Daily responsibilities include the following:

* Design, develop, deploy, and support constantly evolving IVR based on business requirements

* Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed

* Work collaborative with other IT teams such as Middleware and Salesforce engineering

* Responsible for working with agile team to create, write, and execute testing plans

* Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues

Minimum Requirements
* Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool

* Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers

* Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)

* Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc…

* Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

Desired Skills
* NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)

* Experience with implementation and supporting Genesys WFM and Reporting

Recommended Skills

  • Databases
  • Javascript (Programming Language)
  • Professional Services
  • Ajax (Programming Language)
  • Extensible Markup Language (Xml)
  • Financial Services